Frequently Asked Questions

Everything you need to know about shopping with K2 Base Camp.

What is your standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Afterpay.

Are your materials sustainably sourced?

K2 Base Camp is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or bluesign® approved fabrics.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.